Effective Date: July 2025
At LevelUP Pathways, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR).
1. Who We Are
LevelUP Pathways is a UK-based sole trader business offering career advice to young professionals primarily but not exclusively aged 18–35.
We operate remotely and our website is:
You can contact us at:
📧 hello@leveluppathways.co.uk
2. What Data We Collect and Why
We only collect personal data where necessary, depending on how you use our services:
A. Browsing the Website (Free Content)
- Data collected: Analytical data (via cookies)
- Purpose: To improve our website and understand usage trends
- Lawful basis: Legitimate interests
B. Newsletter Sign-up
- Data collected: Email address
- Purpose: To send you email updates, articles, and occasional promotions
- Lawful basis: Consent (you can withdraw at any time by unsubscribing on the email or contacting us by email on hello@leveluppathways.co.uk)
C. Paid Career Services
When you purchase services (e.g. 1:1 career advice, CV support), we may collect:
- Name
- Email address
- Age or age range
- Career stage / education history
- Phone number (if voluntarily provided)
- LinkedIn or other social profiles (if voluntarily provided)
- Purpose: To deliver personalised career guidance
- Lawful basis: Contract (to provide services you’ve requested), and Legitimate Interests
Note: Payment processing is handled securely via WooCommerce, and we do not store card or banking information.
3. How We Collect Your Data
We collect your data through:
- Web forms on our website (WordPress)
- Booking or payment forms (via WooCommerce)
- Analytics cookies (Google Analytics)
- Newsletter sign-up (Mailchimp)
4. Cookies and Analytics
We use essential and analytical cookies to:
- Understand website usage via Google Analytics
- Provide basic functionality
- Behavioural advertising.
A cookie banner is presented on first visit, allowing you to accept or reject non-essential cookies.
For more details, please see our Cookie Policy
5. How We Use Your Data
We may use your data to:
- Provide free content and newsletters
- Deliver bespoke career advice services
- Respond to enquiries
- Improve our website and services
- Comply with legal obligations
6. Who We Share Your Data With
We do not sell your data.
We only share it with trusted providers where required for business operations:
- Google Analytics (anonymous usage data)
- Mailchimp (for email delivery)
- WooCommerce (for payment processing)
We ensure all third-party providers meet UK GDPR standards.
7. Your Rights
Under UK GDPR, you have rights over your personal data:
- Access – You can request to see what data we hold
- Correction – You can ask us to correct inaccurate data
- Deletion – You can ask for your data to be erased
- Restriction – You can limit how your data is processed
- Objection – You can object to processing based on legitimate interests
- Withdraw Consent – At any time for email communications
📧 To exercise these rights, email us at hello@leveluppathways.co.uk
8. Data Security and Retention
We take appropriate technical and organisational measures to protect your data. We only retain data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
9. International Transfers
Our services are intended for UK users. Some third-party providers (like Mailchimp) may store data outside the UK; however, we ensure that adequate safeguards (such as Standard Contractual Clauses) are in place.
10. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you via email.
Last updated: July 2025